Something the customer
knows, has and is.

The challenge
Adding additional features to a mobile application means that there will be additional steps added to the existing user flow. Users might not like a change in interactions that have become familiar to them. I worked with TSB to audition couple of design concepts until we found the perfect solution integrating the SCA PSD2 while keeping the users comfortable with existing familiar interactions.

User flow


When the user flow is finalised, Wireframes are developed and is tested with users.


User Interface

User Journey